Shipping

Some notes about shipping:

• Please note that shipping is free within North America for multiple item (ie/ more than one item) purchases greater in price than $199.99USD (or CAN$ equivalent).  There are also some exceptions for items that are in either in extremely high demand or very limited supply (if no one else in the world has an item in stock except us, expect that shipping will not be free for that item).  
• We are partnered with Shipnerd to provide seamless shipping solutions via DHL and UPS.  With Shipnerd, our customers have a better experience with full visibility tracking with every order, as well as improved delivery times. 
• For US customers, typically duties and taxes do not apply to any shipments below $800. That said, we are not responsible for any duties, taxes or brokerage charges for shipments outside of Canada.  
• Please note: Whenever possible AAYSR will upgrade shipping service levels from Post to DHL or UPS couriers to ensure a faster/safer receipt of your order. If Shipping via Canada Post is preferred, please let us know and we will not upgrade shipping on your order. We do not always drop off Postal packages on a daily basis, whereas UPS and DHL are picking up here every weekday.
• If for some reason, your area is not a safe drop-zone, please make us aware of this and we can specify that a signature be required for release of the package.
• Please note in rare cases, shipping for some countries may be higher than the shipping options listed in the checkout section. In this case, we will contact you directly to inform you of the correct shipping cost.
• As soon as your item ships, you will receive a notification of shipping with a tracking # via E-Mail.
• If the item you are buying is being bought as a "collectable" or "keepsake" rather than as a tool to make music and you are overly concerned about the item's outer packaging, please let us know.  We always pack items safely here but we also try to have a reasonable carbon footprint by using the smallest possible outer packaging that is sufficient to protect the goods.  As such, on occasion the inner packaging of the item might see some slght crushing or dinting during shipping.  This is usually not a big deal as the inner box is actually meant to protect the item, but we are aware that some folks are concerned with maintaining pristine packaging and do not entirely understand that the packaging's purpose is to protect what is inside. We can certainly pack things in larger outer packaging if you wish.  This will usually incur an extra shipping amount.
• AAYSR takes the environment pretty seriously.  As a result, a fair portion of our packaging and packing materials are recycled or Re-used.  Hence, you will sometimes receive your Guitar pedal in an outer box that formerly held various pharmaceutical, grocery or "personal" hygiene products.  Hopefully, this will not cause any of you undue stress when your neighbours notice the package sitting on your front stoop :)  On a positive note, we find these packages rarely go missing from your front stoop or mailbox.
• In the rare event that your package does not arrive, please let us know ASAP and we will initiate an investigation/claim with the respective carrier and pursue an insurance claim.  Your co-operation will likely be required during the investigation/claim period. When the claim is closed, you can opt for a refund or we can re-ship the item(s).
• Couriers do not pickup on weekends here.  Next day shipping does not include weekends typcially.
• Please note that some instruments may require a CITES permit for cross-border shipping, which can only be acquired once an instrument’s sale has been completed. The process of acquiring this permit can take several weeks to complete, and the instrument’s shipment will be delayed as a result.